Privacy Policy

Last updated: 12/06/2026

1. Introduction

This Privacy Policy explains how SocialTrack JSC (“SocialTrack”, “we”, “our”, or “us”) collects, uses, stores, and protects information when customers, users, or partners access our website, platform, products, and services.

By accessing or using SocialTrack, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

2.1 Account and Contact Information

When a customer signs a contract, receives a user account, requests consultation, or contacts SocialTrack, we may collect:

• Full name.
• Company or organization name.
• Job title.
• Email address.
• Phone number.
• Business contact details for contract management, customer support, or technical support.
• Login account information manually created under a contract or service agreement.

SocialTrack does not currently allow public self-registration on the website. Platform accounts are manually created based on contracts, service agreements, or valid customer requests.

2.2 Platform Usage Information

When an authorized user uses SocialTrack, we may record:

• Login history and usage activity.
• Campaigns, keywords, hashtags, source links, and monitoring settings.
• Usage of dashboards, reports, alerts, and platform features.
• Technical information such as browser, device, IP address, system logs, and data used for security and operations.

2.3 Public and Authorized Data

SocialTrack may collect, process, and analyze public online content or data that we are permitted to access, including but not limited to:

• Public posts.
• Public comments.
• Content from public pages, profiles, groups, channels, or websites.
• Public engagement metrics.
• News articles, online publications, websites, and digital platforms.
• Other data sources within the service scope or customer agreement.

SocialTrack does not claim ownership of public content or third-party content. Such content remains subject to the ownership, terms, and policies of the original platforms or content owners.

2.4 Cookies and Similar Technologies

The SocialTrack website and platform may use cookies or similar technologies to maintain login sessions, improve user experience, analyze performance, and protect system security.

Users may control cookies through browser settings. However, disabling cookies may affect certain functions of the website or platform.

3. How We Use Information

We use collected information to:

• Provide, operate, and improve SocialTrack services.
• Create and manage user accounts under customer contracts.
• Set up campaigns, dashboards, reports, alerts, and monitoring configurations.
• Analyze social data, sentiment, engagement, topics, trends, and communication performance.
• Provide customer support and technical assistance.
• Send service, security, or operational notices.
• Protect system security and prevent unauthorized access.
• Fulfill contractual obligations, comply with applicable laws, and respond to valid requests from competent authorities.

4. How We Share Information

SocialTrack does not sell users’ personal information to third parties.

We may share information only where necessary, including:

• With service providers that support system operation, hosting, security, data analysis, customer support, or technical infrastructure.
• With authorized users within the same customer organization, based on account permissions.
• When required by applicable law, competent authorities, or valid legal process.
• When necessary to protect the rights, property, safety, and integrity of SocialTrack, customers, users, or the public.
• In connection with business restructuring, asset transfer, merger, or similar transactions, if any.

5. Payment and Financial Information

SocialTrack does not currently process online payments on the website and does not use an online payment gateway for public self-service payment.

Service payment is made through contracts, quotations, invoices, and bank transfers according to the agreement between SocialTrack and the customer.

6. Data Storage and Security

We apply reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. SocialTrack will make commercially reasonable efforts to protect data in a manner appropriate to the service operation.

7. Data Retention

We retain information for as long as necessary to provide services, perform contracts, comply with legal obligations, resolve disputes, protect legitimate interests, and improve product quality.

The retention period for campaign data, reports, analytical data, and account information may depend on the service scope, contract, subscription package, or valid customer request.

8. User and Customer Rights

Depending on applicable law, users or customers may have the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion or restriction of certain information.
• Withdraw consent where processing is based on consent.
• Request an explanation of how information is processed.
• Submit complaints or requests related to data protection.

Data-related requests may be sent to:

We may request identity or authorization verification before processing such requests.

9. Third-Party Links and Platforms

SocialTrack may display, analyze, or link to content from third-party platforms, websites, or social networks.

We are not responsible for the privacy practices, content, or operations of third-party platforms. Your use of those platforms is governed by their own terms and privacy policies.

10. Children’s Privacy

SocialTrack is designed for business and professional use and is not intended for children. We do not knowingly collect personal information from children. If you believe such information has been provided to us, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the latest updated date.

Your continued use of SocialTrack after any update means that you agree to the revised Privacy Policy.

12. Contact Us