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Decode Conversations – Discover Insights – Drive Smarter Decisions
Total Reactions
Total emotional reactions (likes, loves, etc)
Brand A 48%
Brand B 29%
Brand C 23%
Total Source
Page/Group/Profile on social media
Facebook 55%
Tiktok 45%
Age
Estimated age distribution from the Big360-matched sample (n=___; covers ___% of mentions).
Gender
Gender split estimated from the Big360-matched sample (n=___).
City
City/province distribution based on the Big360-matched sample (n=__).
Relationship
Relationship status estimated from Big360-matched profiles (n=___).
Anh Mỹ
5 giờ trước • Comment from ID: 4356989475699640...
3 Cách Giúp Anh Em Rút Ví Trả Sau MoMo Về ATM Phổ Biến Nhất 2025 #vimomo #vimomo #rutvitrasaumomo #xuhuong #fyp
Total Mentions
Total mentions in last 30 days
Brand A 2,000
Brand B 1,500
Brand C 1,000
Sentiment Analysis
Positive 48%
Negative 23%
Neutral 29%
Omni-channel Listening & Real-time Monitoring
Monitor every conversation about your brand across major social platforms in real time. Centralized mentions, instant peak detection, and one-click access to source posts help you stay ahead of trends and respond faster.
Cross-platform Listening
Centralized Mentions
SocialTrack provides a unified dashboard where brands can manage all conversations mentioning them across every social platform. Mentions can be filtered by recency, sentiment, intent, or other attributes, making it easy to prioritize what matters most.
With one click, brands can jump directly to the original post to respond, engage, or escalate internally-ensuring no important conversation is ever missed.
Nguyễn Lê Hải Phong
5 giờ trước • Facebook
Có ai gặp trường hợp như mình chưa ạ, xin các cao nhân chỉ giáo ạ, mình là người dùng momo đã hơn 6 năm nay.
Gần đây mình có giao dịch nạp tiền từ tài khoản liên kết tpbank đến túi thần tài Momo với số tiền 10 triệu vào chiều ngày 10/11/2025 lúc 14:41 pm (ảnh giao dich đã gửi cho bên momo ngay ngày hôm đó khi ko thấy dấu hiệu tiền đc cộng vào tài khoản, mình cả report trên app lẫn gửi email rồi). Trong khi tài khoản ngân hàng của mình đã bị trừ tiền thành công, nhưng tài khoản momo lại chưa thấy cộng, giờ ko biết số tiền đã nạp vào MoMo đã đi đâu và đang được xử lý ra sao?...
Mel Tran
5 giờ trước
Lãi thấp thì thấp, lại còn hay trừ linh tinh, voucher thì cho kiểu dứ, lúc cần chả bao giờ dùng được, nên em bỏ momo lâu rồi, thỉnh thoảng đóng điện nước thì đóng thôi
Campaign Performance & Competitor Tracking
Track campaign results and benchmark your brand against competitors with real-time data. Understand performance shifts, compare content effectiveness, and uncover opportunities to outperform your market.
Total Mentions
Total posts and comments containing your keywords/hashtags
2,000
Post Mentions 48%
Comment Mentions 29%
Total Source
Page/Group/Profile on social media
Facebook 55%
Tiktok 45%
Total Post
The total number of posts on social media
2,000
Total Interactions
Reactions 48%
Comments 29%
Shares 23%
Sentiment Analysis
Positive 48%
Negative 23%
Neutral 29%
Mentions & Interactions
Total Reactions
Total emotional reactions (likes, loves, etc)
2,000
Campaign Intelligence
Gain a clear view of how your campaigns perform over time and understand what truly drives audience engagement.
Total Mentions
Total mentions in last 30 days
Brand A 2,000
Brand B 1,500
Brand C 1,000
Total Source
Page/Group/Profile on social media
Total Post
The total number of posts on social media
Brand A 48%
Brand B 29%
Brand C 23%
Total Reactions
Total emotional reactions (likes, loves, etc)
Brand A 48%
Brand B 29%
Brand C 23%
Share of voice
Measure how your brand stacks up against competitors by tracking mentions across all major platforms.
AI-Powered Insight
Gain deeper understanding of every conversation with AI that analyzes topics, sentiment, user intent, and influential voices. See what people talk about, how they feel, and who drives the narrative—instantly and accurately.
Sentiment
Positive
154
Negative
65
Neutral
9
Ngô Hồng Bảo
5 giờ trước • Facebook
Một đêm rực rỡ với âm nhạc, ánh sáng và cảm xúc 😍 Cảm ơn VPBank đã mang đến hành trình âm nhạc đáng nhớ cùng G-Dragon 🎵✨ #vpbank #gdragon
VP Bank
Darrel Steward • 5 giờ trước • Facebook Fanpage
...khi hoa nở 🌼 #GDRAGON #GD #Übermensch #위버맨쉬 #GDRAGON2025 #GDWORLDTOUR2025 #GDWORLDTOURÜbermensch #HANOI #110825 #110925 #AEGPresentsAsia #8Wonder #ERCMG #VPBANK
Nguyễn Toàn Quốc
5 giờ trước • Facebook
Phốt VPBank nha mọi người 😤 Mình mới làm thẻ tín dụng VPBank, nhân viên tư vấn nói rõ là chi tiêu **3 giao dịch trên 300k trong 30 ngày**, **thẻ vật lý hay phi...
Đánh giá tiêu cực
Phàn nàn về quy định và thái độ nhân viên, chỉ trích VP Bank
Powered by a Vietnamese-optimized language model, SocialTrack analyzes user sentiment across three levels - Positive, Neutral, Negative - to help brands instantly understand public reactions to their campaigns, products, or events.
Every mention collected is processed by AI and then quality-checked by our expert team, ensuring sentiment labels remain accurate, consistent, and reliable for decision-making.
SocialTrack aggregates all conversation themes from posts mentioning your brand and visualizes them as a Topic Cloud, highlighting the subjects audiences talk about the most. This reveals what truly drives attention around your brand and helps identify consumer needs, pain points, and emerging opportunities.
The system also extracts trending hashtags beyond your branded ones, and surfaces top influencers who actively contribute to the conversation-along with their sentiment ratios-allowing brands to understand who shapes the narrative and how the public perceives it.
SocialTrack uses AI to classify every brand-related mention into three intent groups:
This intent-based segmentation helps brands quickly identify high value demand signals, refine response strategies, prioritize leads, and tailor communication effort to the right user groups for higher conversion and stronger engagement.
Audience Insight & Lead Activation
Understand who's engaging with your brand and turn conversations into actionable leads. Access demographic insights, identify high-value audiences, and activate them directly across ad platforms with precision.
Age
Estimated age distribution from the Big360-matched sample (n=___; covers ___% of mentions).
Gender
Gender split estimated from the Big360-matched sample (n=___).
City
City/province distribution based on the Big360-matched sample (n=__).
Relationship
Relationship status estimated from Big360-matched profiles (n=___).
Audience Demographic Insight
Leveraging Big360's extensive data universe, SocialTrack maps mentions to a large-scale demographic dataset, revealing who is actually talking about your brand. The system provides estimated insights on age, gender, location, and relationship status of users engaging in conversations related to your brand or campaign.
These insights help brands understand their real audience profile, validate targeting strategies, discover unexpected segments, and identify new opportunities for communication and growth.
* This feature is only available for Facebook monitoring. Leads are generated exclusively from Facebook discussions and apply only to Facebook users in Vietnam.
AI Lead Generation
SocialTrack automatically converts social conversations - especially from Facebook - into qualified leads by matching user mentions with Big360's extensive data universe. This process builds enriched lead profiles that brands can nurture, helping turn interest into potential customers or loyal advocates.
These lead lists can be activated directly on major advertising platforms to create Custom Audience, or exported for SMS and direct marketing campaigns, enabling brands to re-engage users with precision and scale.
* This feature is only available for Facebook monitoring. Leads are generated exclusively from Facebook discussions and apply only to Facebook users in Vietnam.
Crisis Early Warning System
Detect early signs of potential crises with real-time sentiment spikes and automated alerts. Stay proactive, respond faster, and protect your brand before issues escalate.
Negative
65
Crisis Early Detection
Powered by SocialTrack's sentiment analytics, the system continuously monitors conversation spikes and negative signals. When predefined thresholds are reached, it automatically triggers real-time alerts via email or message to the responsible teams.
This proactive warning mechanism helps brands detect early signs of potential crises, respond faster, and minimize reputational risks before they escalate.
Peak Detection & Attribution
SocialTrack detects unusual spikes in both total mentions and negative sentiment, then pinpoints the post, creators, and hashtags that triggered each peak. The system highlights viral content, sudden surges in complaints, and shifts in user reactions, giving brands immediate clarity on what happened and why.
This enables teams to respond quickly - leveraging positive momentum or addressing early signs of potential crises before they escalate.
Total Mentions
Total posts and comments containing your keywords/hashtags
2,000
20/11
Đột biến từ video Tiktok của "Tân Binh Toàn Năng" có hashtag #Techcombank, tạo hơn 7.7K likes và 42.7K lượt xem
Tân Binh Toàn Năng
5 giờ trước • Facebook
Một đêm rực rỡ với âm nhạc, ánh sáng và cảm xúc 😍 Cảm ơn VPBank đã mang đến hành trình âm nhạc đáng nhớ cùng G-Dragon 🎵✨ #vpbank #gdragon
Sentiment Analysis
Positive 48%
Negative 23%
Neutral 29%
Thao My
5 giờ trước • Facebook
Không biết có ai cảm thấy như mình không, chứ từ lúc Techcombank tài trợ, Tân Binh Toàn Năng mất hẳn chất riêng. Nội dung nhạt đi thấy rõ, toàn lồng ghép quảng cáo gượng gạo. Xem giải trí mà cứ bị nhét branding liên tục, thực sự mất mood. #Techcombank #TanBinhToanNang
Trần Phương Ánh My
5 giờ trước • Facebook
Chuẩn luôn! Từ lúc có Techcombank thấy chương trình toàn quảng cáo. Xem giải trí mà cứ bị chen ngang logo, thông điệp, tụt cả mood.
Hoàng Nhân Nguyên
5 giờ trước • Facebook
Tài trợ thì ok, nhưng đừng can thiệp quá đà vào nội dung. Coi mà cứ như xem TVC dài tập...
Why Brands Choose SocialTrack
SocialTrack helps brands understand conversations more accurately and respond with confidence. With local insights, real-time monitoring, and practical AI features, the platform supports marketing teams at every step of their workflow.
Vietnam-Native AI
Optimized to understand Vietnamese sentiment, intent, slang, and topic nuances with higher accuracy than generic global models.
Deep Local Data Coverage
Comprehensive coverage of Facebook, TikTok, YouTube, forums, and Vietnamese news sources—ensuring no critical mention is missed.
Real-time Alerts & Monitoring
Instant peak detection and automated alerts for sudden spikes or negative trends, helping teams respond quickly and proactively.
Lead generation & audience profile
Demographic mapping and AI-powered lead generation allow brands to identify high-value audiences and activate them directly across ad platforms.
How SocialTrack Compares to Other Platforms
A clear, side-by-side comparison of data coverage, language accuracy, and feature capabilities to help you evaluate the best social listening solution for your needs.
Criteria
International Social Listening Platforms
Vietnam Data Coverage
Vietnamese Language Accuracy (AI)
Audience Insight (Big360 Match)
AI Lead Generation
Market Conversation Understanding
Early Warning Capability
Ad Activation & Retargeting
Conversation Management (Social Inbox)
Built for Vietnam
Join 100+ companies already growing
Real Experience From Real Brand
See What Our Customers Are Saying
SocialTrack completely upgraded our customer understanding. With accurate sentiment analysis and realtime insights, our team identifies high-intent users faster and engages them with much better precision. It has doubled our outreach efficiency.
Mr. Nghia Vu
CEO, Bizzi
SocialTrack transformed the way we monitor conversations and react to customer needs. The automated alerts, intent analysis, and topic insights save us hours every week — and our customer satisfaction has never been better.
Mrs. Han Tran
CMO, HAB Beauty
SocialTrack transformed the way we monitor conversations and react to customer needs. The automated alerts, intent analysis, and topic insights save us hours every week — and our customer satisfaction has never been better.
Mr. Toan Phan
Marketing Director, JP24
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